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FREQUENTLY ASKED QUESTIONS
I’ve been provided with a discount code. How do I apply this?
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Can we assess listed properties?
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Do I need to supply measurements of my building?
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Do we provide assessments on properties in Northern Ireland?
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Do we provide assessments on properties in the Channel Islands?
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Do your charges include VAT?
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Does your assessment take all units/outbuildings into account or are these considered as separate properties?
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Does your desktop assessment take into account the materials the building is made from?
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Google street maps does not show an up-to-date image of the property, will this affect the assessment?
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How can I be sure that the information you use to complete the Rebuild Cost Assessment is up-to-date?
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How do I place an order?
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How does a valuation work?
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How long does a desktop assessment take?
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How long does a site assessment take?
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How much does a desktop Rebuild Cost Assessment cost?
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How much does a site assessment cost?
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I have another question which hasn’t been answered here. What should I do?
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I would like to make a complaint. How do I go about this?
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Is the information I supply when placing an order always enough for you to complete your assessment?
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Is your property eligible for a desktop assessment?
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Is your property residential or commercial?
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My discount code isn’t working, what can I do?
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What are the usual turnaround times?
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What happens after I place an order?
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What happens if I input the wrong details when placing an order?
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