FREQUENTLY ASKED QUESTIONS
You will find a field to enter your discount code as you go through the online checkout process when placing your order.
I’ve been provided with a discount code. How do I apply this?
Absolutely not. You can leave things like measurements to us, even when it’s a desktop assessment.
Do I need to supply measurements of my building?
Yes. Like most commercial arrangements HMRC set specific rules and guidance with regard to VAT and how it is charged (what products and services VAT will apply to and what rate). Our service, with respect to HMRC rules, is regarded as a Vatable supply and therefore all invoices for this service will have VAT added.
Do your charges include VAT?
Yes, the assessment will include all units/outbuildings within the boundaries of the property up to a limit of 7 and they will be separately recorded. If on receipt of the report a unit/outbuilding has not been recorded, please notify us immediately.
Does your assessment take all units/outbuildings into account or are these considered as separate properties?
The buildings are assessed to include as much information as possible utilising the tools available to us at the time of the assessment. The notes within our Rebuild Cost Assessment report will clearly set out what is and isn’t included.
Does your desktop assessment take into account the materials the building is made from?
We use a number of different sources of information to produce our Rebuild Cost Assessment reports. Our assessment does not solely rely on any one piece of information.
Google street maps does not show an up-to-date image of the property, will this affect the assessment?
All of our Rebuild Cost Assessment reports are quality assured prior to release by a member of our experienced team. The team have access to up-to-date rebuilding cost data available to guide them, such as the Building Cost Information Service compiled and maintained by the Royal Institution of Chartered Surveyors.
How can I be sure that the information you use to complete the Rebuild Cost Assessment is up-to-date?
Simply visit the ‘Managing Agents’ section of our website and look for the ‘Place Order’ button at the top of the page.
How do I place an order?
We provide a status for how long our desktop assessments are currently taking at the top of the homepage of our website. If it becomes apparent an assessment may take longer than this, we will contact you and advise you accordingly.
How long does a desktop assessment take?
This will typically range between 1 -3 hours however this will very much depend on the size and location of the property.
How long does a site assessment take?
Our desktop Rebuild Cost Assessments cost £193.50 per property, including VAT.
How much does a desktop Rebuild Cost Assessment cost?
Should you request a site assessment, or should we be unable to complete a desktop assessment without visiting the property, we will contact you to discuss your needs and provide a quotation. The cost of a site Rebuild Cost Assessment depends on several factors, including the location and type of property involved. This means we only offer individual quotations per property for site assessments.
How much does a site assessment cost?
Please use our online chat facility, which is available over to the right on any page of our website, or send an email to firstname.lastname@example.org call us on 01305 215535.
I have another question which hasn’t been answered here. What should I do?
Not always. From time to time there may be a need for further information and if so one of our Advisers will contact you.
Is the information I supply when placing an order always enough for you to complete your assessment?
We suggest you use our online chat facility, which is available over to the right on any page of our website, or send an email to email@example.com call us on 01305 215535.
My discount code isn’t working, what can I do?
After you place your order we start the process of producing our comprehensive Rebuild Cost Assessment report(s) for you. We’ll keep you informed with progress via email. Our report(s) will help you determine an adequate level of insurance for your property/properties, providing a full breakdown of all calculations, as well as building measurements, pictures and maps and other details.
What happens after I place an order?
It is important that you take the time to enter the correct information. It is particularly important to enter the full and accurate address of the property you wish to be assessed, including the postcode. Unfortunately, we cannot accept responsibility for any errors made by you when inputting your details.