WANT TO HELP YOUR CLIENT GET THEIR SUMS INSURED RIGHT, BUT DON’T WANT TO HANDLE THE PAYMENT?

We know some brokers have concerns about handling client money. So, now there’s a really easy way to arrange a desktop Rebuild Cost Assessment and have your client pay us direct.
 

Read our Explainer Guide or watch our short Animation to find out more and see our FAQs below.

EXPLAINER GUIDE

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ANIMATION

YOU ARRANGE IT, YOUR CLIENT PAYS… EASY!

PLEASE NOTE: It is important you let your client know in advance of arranging this Rebuild Cost Assessment, as they will recieve an email from us requesting payment directly as soon as the final page of this form is completed.

 
 

FREQUENTLY ASKED QUESTIONS

How much will it cost my client?


A desktop Rebuild Cost Assessment (RCA) will cost your client £149.99 (incl VAT), which is less than our standard direct price of £160.00.




How do you collect the payment?


As soon as you arrange your client’s RCA on their behalf online, we send them an email automatically with a link to our secure payment page.




What about VAT?


Our prices include VAT. Because the RCA final order and payment transaction is made by your client, they will be able to recover VAT if they are VAT registered and entitled to do so.




What information do I need to collect to place an order?


As well as your contact details and your client’s contact details, we will need information concerning the property. As well as basic details, such as address and postcode, you can also supply the following optional and helpful information:

  • A policy number and renewal month

  • Existing sums insured/declared value

  • Unusual features, such as basement, mezzanine

  • Listed status




What happens when the payment is received?


As soon as payment is received from the client (and therefore the order is confirmed), we will proceed with producing a Rebuild Cost Assessment report for the property, which normally takes between 3 and 6 working days.




What happens if payment is NOT received?


If payment is not received within 5 working days, we will send an email reminder to your client. If payment is not subsequently received within a further 5 working days, we will advise the client we are not proceeding with their RCA and will also advise you accordingly.




What happens if a desktop assessment cannot be carried out on the property?


Sometimes, usually because of unusual property features, we are unable to complete a desktop RCA. If this happens, we will immediately refund your client and email them confirmation of this together with our quote for a site assessment. We will copy you in should this happen.




What will my client actually receive?


A comprehensive Rebuild Cost Assessment report. You can view sample Household and Commercial Rebuild Cost Assessment reports here.




Will I receive a copy of the Rebuild Cost Assessment report?


The Rebuild Cost Assessment report will firstly be sent to you (the broker) by email, to forward on to your client. Please note your client will receive an email from us 21 days after sending you the report requesting feedback.




How can I explain and promote your RCA service to my client?


We've put together several resources to help you explain to your clients why they should insure their buildings for the right amount. For household and commercial property flyers, click here. There's space to add your own logo and tailored message. For a short YouTube video you can share with clients explaining underinsurance, what can happen if there's a claim and what can be done about it, click here. And for an infographic providing the latest data on under and over-insurance, click here.





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