FREQUENTLY ASKED QUESTIONS

Absolutely not. You can leave things like measurements to us, even when it’s a desktop assessment.

Yes. Like most commercial arrangements HMRC set specific rules and guidance with regard to VAT and how it is charged (what products and services VAT will apply to and what rate). Our service, with respect to HMRC rules, is regarded as a Vatable supply and therefore all invoices for this service will have VAT added.

Yes, the assessment will include all units/outbuildings within the boundaries of the property up to a limit of 7 and they will be separately recorded. If on receipt of the report a unit/outbuilding has not been recorded, please notify us immediately.

The buildings are assessed to include as much information as possible utilising the tools available to us at the time of the assessment. The notes within our Rebuild Cost Assessment report will clearly set out what is and isn’t included.

We use a number of different sources of information to produce our Rebuild Cost Assessment reports. Our assessment does not solely rely on any one piece of information.

All of our Rebuild Cost Assessment reports are quality assured prior to release by a member of our experienced team. The team have access to up-to-date rebuilding cost data available to guide them, such as the Building Cost Information Service compiled and maintained by the Royal Institution of Chartered Surveyors.

Simply visit the ‘Property Owners’ section of our website and look for the ‘Place Order’ button at the top of the page.

We provide a status for how long our desktop assessments are currently taking at the top of the homepage of our website. If it becomes apparent an assessment may take longer than this, we will contact you and advise you accordingly.

This will typically range between 1 -3 hours however this will very much depend on the size and location of the property.

Our desktop Rebuild Cost Assessments cost £193.50 per property, including VAT.

Should you request a site assessment, or should we be unable to complete a desktop assessment without visiting the property, we will contact you to discuss your needs and provide a quotation. The cost of a site Rebuild Cost Assessment depends on several factors, including the location and type of property involved. This means we only offer individual quotations per property for site assessments.

Please use our online chat facility, which is available over to the right on any page of our website, or send an email to info@rebuildcostassessment.com or call us on 01305 215535.

Please see our complaints policy here: https://www.rebuildcostassessment.com/policy-complaint

Not always. From time to time there may be a need for further information and if so one of our Advisers will contact you.

You will find a field to enter your discount code as you go through the online checkout process when placing your order.

We suggest you use our online chat facility, which is available over to the right on any page of our website, or send an email to info@rebuildcostassessment.com or call us on 01305 215535.

After you place your order we start the process of producing our comprehensive Rebuild Cost Assessment report for you. We’ll keep you informed with progress via email. Our report will help you determine an adequate level of insurance for your property and provides a full breakdown of all calculations, as well as building measurements, pictures and maps and other details. You can view sample reports here.

It is important that you take the time to enter the correct information. It is particularly important to enter the full and accurate address of the property you wish to be assessed, including the postcode. Unfortunately, we cannot accept responsibility for any errors made by you when inputting your details.